Susan is new to the Bates Insurance team and comes to us with extensive experience in personal and commercial insurance, as well as agency management skills.  She takes tremendous pride in her commitment to go above and beyond for every current and potential client.  As a former teacher, she empowers our clients through education, advocacy, and innovation to help you find just the right insurance policy to protect your business and promote your growth goals with confidence.

Susan’s end-to-end customer service, ability to research, and find the best fit for her customers’ needs are a true asset to Bates.  She will work tirelessly to help you plan for the future, whatever it may bring.  Having a great insurance agent on your side can be comforting and Susan is that agent. Susan knows the full value of cultivating and maintaining a personal touch with all insureds and the concept of working in a team environment. She is committed to providing you with personalized insurance to protect your family and help you live comfortably.  She is an enthusiastic insurance agent eager to help clients protect the things they love most. She loves her job because of the satisfaction she gets from helping others. 

Susan lives locally with her husband and son and her interests include sports, yoga and spending time with family and friends.