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Amazing Feedback

At Bates Insurance Agency, Inc., we exceed expectations.

A culture of doing the right things.

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Anyone can promise great service, but not everyone can deliver it. At Bates Insurance Agency, Inc., we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.

My husband and I are so thankful for the time and attention that Joan from Bates Insurance provided to us. She went above and beyond our expectations. We'll be working with this company as long as they'll keep us!!

Becky Patti

I joined with Bates last year for my car insurance and was pleasantly surprised with how easy the entire process was. Christopher made sure I had all the information I needed and was very fast in getting back to me through phone and email. This year I was able to work with Bates again by getting a bundled car/home insurance package. Again...super easy process throughout. I would definitely recommend their business for anyone in need of easy/quick/friendly service.

Kathryn Phillips

I have been a customer of Bates Insurance for many years. Excellent customer service each time I need them. Recently called and spoke to Chris who took his time answering my questions. He is very professional and detailed in his answers. Highly recommend speaking to him.

Maria Natola

Bates has been managing my personal and business insurance for the past year and I'm glad I made the commitment to a local agency. Chris is my agent and has me covered. He is responsive to questions and changes and is on the ball when a claim needs to be submitted.

Jamie Thompson

Very professional staff, Chris did a great job answering all my questions and concerns I had about my various insurance options.

Tom DiPaolo

I have been dealing with complicated car insurance situations over the last few months, and Bates Insurance Agency has been great to work with. They have dealt with some of my most stressed, confused days and financial losses with kindness, clarity, and honesty. I appreciate their efforts!

David Art

Thank you for your wonderful customer service! Bates Insurance is the best agency I have worked with!


Bates Insurance has excellent advice and customer service!


Family-owned and always available, but more importantly, they know everything about the insurance industry and how to manage all aspects of your needs

Peter Michael Russo

They have the best advice, posts, and tips.

Adriana Pina

I just wanted to say thank you to Joan Bates from Bates Insurance Agency in Medford for taking care of my new auto purchase. She is so professional and matter of fact. She knows her stuff.

John Stable

An efficient, professional and courteous experience. Insurance shopping is often a major headache but they helped me to seemlessly transition from my former insurance provider to a new, much more affordable policy and with better coverage.

Mett Rogers

Chris has been nothing but efficient. He’s the best insurance agent I have ever dealt with. He’s quick and professional. Got a quote in less than 10 minutes. The best thing about dealing with Chris is he willing to go out of his way to help your every need. He’s an experienced and well mannered agent with extreme proficiency. I wouldn’t deal with anyone other than this man and this agency. 100 percent recommend!!

Domenic Villante

Great customer service! Karen was extremely helpful and informative to meet my particular needs. Would recommend and will definitely be staying with this agency for a long time!

Alexandra Gustafson

Joan is the BEST! Anything I need regarding my homeowner's, auto, or any of my business policies she is only a phone call away. I highly recommend Bates Insurance Agency.

CRN Plumbing

I’m a very satisfied customer and I highly recommend Bates Insurance Agency. I had the best customer service experience dealing with Susan McDonald Nionakis of Bates Insurance Agency. Susan reviewed my four insurance policies to make sure I had the correct coverage. The great thing about the Bates Agency is they represent many different Insurance carriers. Susan researched their insurance carriers and came up with the best coverage for the best price, saving me money. It was a pleasure dealing with such a knowledgeable and professional group. Communication was excellent, Susan was always just a phone call or text away. Once again, I highly recommend Bates Insurance agency. They definitely exceeded my expectations.

William Quigley
About Our Agency - View Looking Down a Row of Brick Homes in Boston, Massachusetts, the Sun Beaming Down the Center of the Street, Brick Walkways and Street Lamps Lining the Street

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