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About Our Agency

Bates Insurance Agency, Inc. provides premier insurance options.

We are your local and dependable independent insurance agency.

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Since 1976, Bates Insurance Agency Inc. has been Middlesex County’s preferred independent insurer, licensed in both Massachusetts and New Hampshire. Our clients trust us to protect what matters most in their lives because we have the knowledge and customer service to watch out for them.

3rd Generation


Bates Insurance Agency, Inc. is a third generation, family-owned and operated, full-service insurance agency dedicated to providing outstanding service, one customer at a time. When you contact our office, you’ll speak with an insurance professional who’s been working in the business for many years. Our team can address any questions or concerns you have and can also help you schedule a consultation with one of our agents.

As an independent agency, you are our number one priority. We offer you coverage from dozens of insurance companies with AM Best ratings of excellent and superior to find the right policy at the right budget that fits your needs. When you come to us, we give you the power of choice.
You are our top priority in everything we do, and that’s why we strive to provide you with unparalleled customer service. Our phones are answered by the 3rd ring, and they’re only answered by professionals who will be able to help.

80+ Years

combined experience

We take the education of our staff seriously and we recognize that the insurance industry has moving, changing parts, so our training is never complete. To stay up to date on all the latest trends and types of coverage, we attend continuing education classes on a regular basis and encourage designation attainments for all or our staff. That way, we can bring you the latest in the insurance agency to help make sure your coverage remains right for you.

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We are active in our community and proud members of the Medford Chamber of Commerce.

Our Mission Statement

At Bates Insurance Agency, Inc., we want to provide you with local, personalized service to help you find the right insurance coverage to protect what matters most to you.

Meet Our TeamWhy Go Independent?
About Our Agency - View Looking Down a Row of Brick Homes in Boston, Massachusetts, the Sun Beaming Down the Center of the Street, Brick Walkways and Street Lamps Lining the Street

Get Started Today

As an independent agency, we are here to help you find the right coverage.

Get a Quote

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We strive to uphold Trusted Choice’s long-standing commitment to service.

The Advantage of an Independent Agency Working for You

What makes our independent agency different?

  • Personalized insurance solutions.
  • Friendly, knowledgeable service.
  • Building trusted relationships.
Find Out How

Get the power of choice when it comes to finding the right insurance for your situation. We offer a wide variety of policies and price points to choose from.


Rely on us to simplify the insurance process, from advising you on your risks and solutions, to advocating on your behalf to the insurance company.


Count on us to be there for you every step of the way with personable and professional service so you always have the right coverage for your insurance needs.

Insurance Solutions We Specialize In

We specialize in a variety of coverage options to meet your unique insurance needs.

  Request an Insurance Quote

As an independent agency, we are here to help you find the right coverage.

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Get a Quote

It only takes a minute to get started.

  • Fill out the form, we’ll be in touch.
  • Go over your options with an agent.
  • Get the coverage you need.

Would you rather discuss this in person? Get in touch with an agent today!

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