Joan is a Managing Partner in the agency and has been with us for over 32 years. A seasoned professional who’s on a first name basis with our clients. Her expertise and know-how is parallel with her customer care and understanding. She is thorough and pays attention to detail. We have no doubt you will find Joan to be an above average Insurance Agent. Most of all Joan’s customer service skills are top-notch with an unfaltering dedication to ensuring client satisfaction. Clients have thanked her on several occasions for helping them to make the most informed decisions for their insurance needs. Lori B says “If I’ve ever had a problem, I get immediate help and a response. Joan Bates has been extremely helpful with everything I’ve contacted her for from accidents to coverage to rental insurance and a slew of other things.”

Joan loves to bring her dedication and expertise to assist her clients and give them one on one personalized support. CRN Plumbing LLC said ‘’Joan takes care of all our insurance policies – auto, worker’s comp, business owners and homeowners. ANY time I have a question she takes my call and on the rare occasion that she does not know the answer she will always find it and call me back. 100% highly recommend Bates Insurance!”

Insurance is more than a business, it’s a promise that someone out there is looking out for your best interest. Joan is that person. As a leading insurance agent who understands your business, she is the person you want to know when you need help with your insurance. Joan’s goal is to cover all your insurance needs so you can have peace of mind knowing you are properly protected. We can’t think of a more comforting thought than knowing you have Joan helping you and always on your side.